Advice from Rosewood Property to our clients and tenants

As you may be aware there have been further announcements from the Government in relation to the property industry (please see link below) and working in people’s homes (click here).
This does not represent a return to normality – we are adapting processes and procedures to ensure that the risk of spread of Covid-19 is reduced as far as possible. The health and safety of all parties is paramount and please do be assured by this in our adaption of new processes and procedures.

Property Inspections

With property inspections, these will continue to be carried out remotely and contactless where possible.  We have so far found that these are working well, and that this does reduce risk in being contactless for all parties.   We do have a good relationship with our tenants and they have been co-operative and in general pragmatic during this time.

Change in Maintenance Procedures regarding non urgent issues

Where we have outstanding non-urgent maintenance, this can now be carried out in accordance with new guidance from the government.    That where not possible to complete repairs in between tenancies that this should be done by appointment with measures put in place to ensure physical contact is minimised, for example with residents staying in another room during the visit and that the attached and government guidelines on social distancing are adhered to.  
We will only instruct contractors where they have confirmed that they will adhere to the attached along with the government guidelines on social distancing.
As always, we are aware that some tenants are Shielding or Self-Isolating and that there may be the requirement to postpone works; in addition, Tenants may prefer that where the works are non urgent that these are also postponed and we will discuss as these arise.   All reported maintenance and actions will be documented.   Where postponed this will be regularly monitored and where possible, quotes and estimates will be obtained to enable works to be completed when possible. 

Viewings at Properties

The government gives detailed guidance on safely letting, which in light of the current situation, Star Property Centre have adopted procedures for the safely letting of empty properties.    As an agency we have already been adapting our processes and will continue to do so and add to these the following:

 Step 1:   An initial vetting process – this is to ensure that in line with government guidance that the applicant is likely to be accepted and is genuinely interested in the property.
Step 2: Virtual viewing via Zoom or other video link.
 Step 3: Contactless in person viewings on empty properties – with full health and safety policy agreed with the Applicant and health questions prior to the viewing.   We must adhere to our policies and prior consent from our Landlords and Vendors regarding the contactless process.

We will be adhering to government guidelines including social distancing and increased cleanliness measures for the safety of all, at all times.

In between Tenancies

The guidance also requires that a vacant property is thoroughly cleaned prior to moving in (on the basis of the previous occupants not self-isolating or shielding or having symptoms of Covid- 19).  

Check outs and Check In

We have adapted procedures for each of the above, with each being contactless and adhering to full health and safety policy including hygiene.

We hope you are all keeping safe and do be assured that as before, we continue to manage your tenancy or sale to the best of our ability, during the Coronavirus (COVID-19) outbreak.

We also have advice and guidance on a case by case situation for all of our properties at Star Property Centre on 01392 479100 

Kindest regards

Star Property Centre


Following the advice from the Government concerning the Covid-19 pandemic, most of our team are working from home and you can now contact us using the office number between 9am-1pm and 2pm - 5pm. We have had to implement some changes to ensure continuity of the services you have become accustomed to.  As this is unchartered territory, changes may have to be made as the situation unfolds over the next weeks and months ahead. 

We are able to be contacted via email as follows:

Maintenance Enquiries:

Student Department:

Residential Department:

Estate Agents: